I was stuck in a real jam. Gerard and his team probably saved me thousands of dollars by taking the time to identify the real issue other than going through replacing my transmission. He even took the time to take me back in his shop and show me the parts with an explanation of the malfunction. Writing this review is me saying THANK YOU in big letters. High quality, compassionate, and professional throughout the whole process, they took care of me. - Derek L. (5 star review on Yelp)
Good customer service. - Vincent C. (5 star review on Google)
5 star rating found on Facebook by Gabby G.
Fast, thorough, and reasonably priced! - Allyn H (5 star review found on Google)
Excellent service. They were able to resolve a complex transmission issue within 24 hours. - Sai L (5 star review found on Google)
Honest, competent and friendly. Shops like this are the reason I will always go to a genuine independent guy over a dealership. They are knowledgeable and obviously care about their customers. Despite being constantly busy, they always take the time to discuss the issues, make sure you understand and are comfortable and work out the best way forward with you.
Specifics of my experience: My Jeep had a loud clunk and threw some transmission codes. Since it was a new (to me) car, I took it to the dealer. They told me there were a range of issues, and quoted me well over $3,000 to fix it. When I talked to them about it, they described things that didn't quite make sense (I won't say they lied, but..). Since Barry at Superior had previously given me honest and free advice on another issue, I brought the car here. They told me what was, and was not an issue (dealership claimed the low range actuator was inoperable, but Barry was able to work it multiple times) and what did need to be addressed (and how to address it properly). Explained every issue and different options at every step. In the end, the work they did was half the cost of the dealership quote for the same work ($1K vs $2K) and a third to a quarter of what the dealership wanted me to spend. - John W (5 star review found on Google)
I am very very happy with the service and professionalism of everyone at superior transmission. Being a small business owner it is very crucial to have my tow trucks on the road working and superior got to work on my tow truck and got it done fast and proper. I will recommend this shop to all my customers for transmission work in the future. Do not think twice take your vehicle in and you will not be disappointed. - Eric C (5 star review found on Google)
Fast, friendly, and honest. I only had transmission flushes there, but they did them quickly and at a reasonable price. I thought I may have had a transmission problem, but he did a full diagnostic check at no charge and let me know everything was all right. - Anonymous (5 star review found on Google)
Devil is in the details...I left a voicemail on my initial call describing what I may be needing, pending inspection. I said on the voicemail that I likely needed a new transmission for my '97 F-250. Yolanda called me back within about 15 minutes and she already had three options for me to choose from with all the details I asked for. I said I would get back to her but wanted the truck towed to the shop in the meantime (she immediately earned my business with her thoroughness)...she worked everything out to get it towed. At the shop they said it needed a transmission and asked what option i wanted, i postponed. I called the next day and left another voicemail explaining my choice. two days later i got a phone call telling me my truck is ready...WHAT?! Honestly, I was shocked, I actually asked what they did to it, expecting them to say "added transmission fluid" or something like that...but no, they replaced the transmission, and did a fantastic job! Kudos for great work, great customer service, listening to voicemails, thorough explanation of details, and being creative to boot! They liked my old truck so now I'm headed back to meet some other customers who also have old cars/trucks. Good times. - Josh J (5 star review found on Google)